Vendors Should Work Together
“That is not our problem” or “You will have to discuss this with your other vendor” are sentences no company wants to hear and few will tolerate. We at ArcLight learned many years ago that it is not enough to simply provide excellent service, support, and engineering to our clients. We must also build long-lasting relationships based on trust. ArcLight clients expect our team to provide technology related business coaching, planning, and budgeting, however we also build bridges between ArcLight and our client’s business critical vendors. Getting to know our client’s ERP, EMR, CRM, or other line of business application providers and building trust and report with them reduces friction between ArcLight, our clients and their third-party providers and vendors. Below is a list of third-party vendors that ArcLight has direct access to, understanding of, and healthy relationships with. These relationships reduce friction and finger pointing between vendors thus reducing lost productivity and frustration for our mutually shared clients.
ArcLight partner vendor commitment:
- ArcLight will never defer a client directly to a partner vendor for resolution without first seeking resolution with the partner vendor directly.
- Partner vendor will never defer a client directly to ArcLight for resolution without first seeking resolution with the partner vendor directly.
- ArcLight will maintain direct access to partner vendor decision makers, support, and other necessary vendor contacts that can resolve issues related to product or service without excessive and delayed escalation.
- Partner vendor will maintain direct access to ArcLight decision makers, support, and other necessary ArcLight contacts that can resolve issues related to product or service without excessive and delayed escalation.
Below is a List of ArcLight’s Trusted Vendors:
Christine Shasteen
Christine has more than 30 years of experience in the insurance industry including tenure on the insurance carrier underwriting as well as the commercial insurance broker sides of the business. She has a unique broker background with expertise in the areas of executive liability, professional liability, cyber liability and surety. She holds the designations of Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM).
Christine joined HUB International in 2012 and serves as Executive Risk Consultant for clients primarily in the healthcare, technology, financial institution, education and non-profit industries.
Deana Cunningham
Deana Cunningham, CSFS®, is a seasoned Benefits Consultant with HUB International, bringing over 30 years of industry experience to her role. Deana holds a bachelor’s degree in business management and graduated with honors. Deana is married to her supportive spouse and is a proud parent of three wonderful children and a 7lb Yorkie that rules the home.
As a Benefits Consultant, Deana is passionate about helping clients navigate the complex world of employee benefits. Her focus is on educating clients about cost containment strategies and staying informed about the latest trends, technologies, and best practices in the industry. Her expertise and dedication to staying up-to-date, make her a trusted advisor to her clients.
In addition to her work at HUB International, Deana is the co-founder of Course Connections, an executive women’s golf networking group. Through this group, she connects executive women to learn the game of golf, while sharing insights and building valuable professional relationships. Deana also co-hosts a podcast called “Latte’ Talk About Benefits” with her business partner, where they discuss “All Things Benefits” and interview industry experts.
Outside of work, Deana enjoys playing golf and engaging in boxing workouts to stay active and maintain a healthy lifestyle. She is actively involved in her church and, together with her husband, leads a Life Group focused on creating a supportive and inclusive environment for individuals to connect and grow in their faith.
Liz Beezly
Liz currently works as a Risk Consultant on a book of business that is half healthcare specific clients and the other half rounded out with financial institution and non-profit clients. She joined Senior Risk Consultant Christine Shasteen approximately two and a half years ago as she was looking to add to the next level in her career.
Liz began her career in the insurance industry in 1993, serving as a Personal Lines Customer Service Representative. In 1997, she joined the CFR Accounting Department where her insurance background enhanced her ability to understand the accounting methods of various insurance companies and to assist with internal billing needs.
Since then, Liz has worked as an Account Manager in Community Business and large middle market commercial accounts and has been our Commercial Lines Trainer.
With our acquisition into HUB International 11 years ago, Liz served as the Senior Strategic Resource Manager (SRM) to the Mid-America Region (OK/AR/Wichita). Liz worked hand in hand with the regional sales consultants, along with the regional Chief Sales Officer, providing value-added resources to our internal teams and our HUB clients.
Alvey Matlock
Alvey Matlock is a highly accomplished expert in digital forensics, Incident Response, and cybersecurity, with over two decades of experience spanning military, law enforcement, corporate investigations, and civil litigation dealing with complex technology and people issues. Alvey specializes in investigative forensics of computers, smartphones, cellular tower and data records, cloud environments, and cybersecurity incidents. His expertise has been instrumental in solving cases involving insider threats, corporate financial fraud, data breaches, financial fraud, intellectual property and trade secret theft, and criminal investigations such as murder, narcotics, hacking, and crimes against people. Mr. Matlock also is a private investigator in multiple states and provides select criminal defense work.
Alvey holds numerous prestigious certifications in technology, mobile device, and computer forensics. His comprehensive training, case experience in various facets of digital forensics has qualified him to testify in local, state, and federal courts throughout the United States as an expert.
John Buckley
John has more than 36 years of experience in public accounting including 27 years as Chief Operating Officer at HoganTaylor LLP. He provides the leadership, management and vision necessary to ensure that the firm has the proper operational controls in place to effectively and efficiently grow the firm. His primary areas in operations includes the responsibilities of risk management, partner experience matters, facilities and administration/operations at the firm.
Kevin Reid
Kevin leads the Advisory Services practice for HoganTaylor’s Fayetteville office. He has more than 19 years of experience in accounting and finance roles, both domestic and internationally, during his career. This includes 10 years in advisory and assurance roles with HoganTaylor. Kevin has significant experience serving clients in the retail, nonprofit, food service, and manufacturing sectors. Kevin provides financial management services to businesses, including budgeting, cash management, financial reporting, financial due diligence and quality of earnings analysis, acquisition modeling and integration, and audit management. In addition to his financial management expertise, Kevin regularly advises clients and attorneys in forensic accounting, business valuation, and litigation matters. Kevin volunteers with the Oklahoma Aquarium Foundation as it’s Treasurer and as an emeritus board advisor to Tulsa’s Community Health Connection.
Dr. Jeff Brown
Jeff is a recognized expert in compliance requirements related to HIPAA, OIG, OSHA, and the EHR Incentive Program, with several national speaking credits and publications to his name. His career spans private chiropractic practice, medical necessity and meaningful use consulting, software product management for two healthcare technology companies, and is the founder and CEO of HIPAAMATE – a software service that makes compliance simple and affordable.
Matthew Orr
Matthew Orr is a seasoned software engineer and entrepreneur with over two decades of experience in the telecommunications and technology industries. As the founder and owner of VoIPTools, LLC, he has led the company for nearly a decade, specializing in innovative solutions for 3CX and VoIP communication systems used by businesses worldwide. His leadership has been pivotal in developing advanced integration tools that enhance automation, reporting, and management within VoIP environments.
Before establishing VoIPTools, Matthew served as President of VoIPToys, where he focused on bridging the gap between business needs and communication technologies through hands-on software development and client-focused product design. Earlier in his career, he gained in-depth technical expertise as a Support Engineer at 3CX, providing direct support for complex PBX implementations, and as President of InfoSys Consulting, Inc., where he spent over 14 years leading IT consulting projects and enterprise software initiatives.
Matthew holds a Bachelor’s degree in Software Engineering and Computer Science from National University. Based in Provo, Utah, he continues to drive innovation in the VoIP ecosystem, combining his deep technical background with a passion for developing practical, user-friendly communication solutions.
Want to Meet Our Trusted Vendors?
- If you are a non-technology vendor who would like to build a good working relationship with ArcLight we would love to hear from you and see how we can build a strong relationship built on mutual respect, trust, and the love of our shared clients!
- If you are a client or prospective client who would like to meet with one of our partners vendors, please fill out the below contact us form.
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