Are issues piling up faster than you can address them?
- Is your IT department stretched too thin?
- Is fighting day-to-day tech fires putting important projects on hold?
- Are you waiting too long for IT support?
- Does it seem impossible for your IT staff to stay current on all the platforms and products your company uses?
- Is nobody available to answer tech questions and solve problems during weekends or off hours?
If even one of these scenarios sounds familiar, we can help.
They have questions, who has answers?
We understand that your team’s productivity (and ultimately your profitability) hinges on having responsive service and support. So where do your employees turn when things go wrong? Your in-house IT staff that’s already overburdened? Your current MSP that doesn’t respond fast enough? With IT helpdesk support from ArcLight, expert answers are just a phone call, email, chat or text message away.
- 99.3% customer satisfaction rating
- 13 member team with an average of 11 years of experience
- 2,000+ endpoints maintained for clients
The Helping Hand You’ve Been Waiting For
Every business wants to be firing on all cylinders as consistently as possible. Our IT helpdesk service is designed to put out the tech fires and get your team members back to work fast.
Deep team of experts with a service mindset
Friendly pros who want to solve problems once and for all
Robust helpdesk monitoring, tracking and reporting
At ArcLight, it’s an honor to be entrusted with our clients’ helpdesk support. Our approach offers you improved service levels while allowing you to proactively manage support expenses. With quick and easy system implementation, you can focus on your business while we take care of your helpdesk coverage, solving problems with accuracy and professionalism. Stop struggling with distracting tech issues.
Highlights of Helpdesk Services
- Flexible pricing to fit a range of budgets
- Efficient and effective addressing of employee questions and concerns
- Plans that scale effortlessly, allowing you to easily add or remove users or features
- Partnership that works with your team to address your unique needs
- 24/7/365 coverage for help even during off hours, holidays or round-the-clock shifts
Managed Service Provider CHECKLIST
Land on the best IT solutions partner for your needs with this easy-to-follow, one-page download.
Download the Checklist
Industries We Serve
Healthcare and Medical IT Support
Leave the IT headaches to us so you can focus on your patients’ health and well-being.
Manufacturing IT Support
Whatever you make, you count on technology for efficiency and productivity. Put your IT in expert hands.
Small Business IT Support and More
We understand the challenges you face and can take IT responsibilities off your shoulders.
Banking and Financial Services IT Support
With so much at stake, you need tech help that understands your unique needs.
Dental Office IT Support
Find out how ArcLight is uniquely positioned to serve your dental practice.
The Make Easy Plan
Give Us a Call
Tell Us Your Tech Challenges
Be Free to Focus on Your Business