ArcLight Security Suite

A CommodITy IT Service Solution

Welcome to the ArcLight Security Suite (ALSS)

We’re thrilled you’ve chosen us to supercharge your productivity and keep your business safe from cyber threats. With our team of tech wizards on your side, you’re in great hands! ALSS is thoughtfully designed to address the unique security needs of specific user groups and ensures your digital safety with solutions that fit your lifestyle and needs.

ArcLight Security Suite is ideally suited for:

High Risk Individuals

Aging parents and grandparents are increasingly targeted by hackers and scammers. Even the most well-meaning family members can fall victim to phishing, install malicious software, or unknowingly compromise their systems. ArcLight Security Suite Premium helps protect your loved ones by securing their computers and email accounts, drastically reducing the risks of exploitation. With our solutions, you can safeguard the people who matter most—your family.

Small Businesses & Solopreneurs

Running a small business or starting your entrepreneurial journey? Security is crucial, but traditional tech support companies often overlook businesses like yours. Many impose high minimum costs—often $1,500/month—or simply refuse to work with businesses they deem "too small." ArcLight was created to fill this gap. After working with countless solopreneurs and small businesses over the past 17 years, we recognized the need for a tailored solution. ArcLight offers flexible, affordable options without long-term contracts or high minimum commitments. With pay-by-the-minute support and month-to-month agreements, you get professional-grade security at a price you control—because your business deserves protection, no matter its size.

Highly Targeted Individuals

Executives, business owners, board members, and other high-value targets for hackers and scammers often benefit from robust corporate security measures. However, when it comes to personal devices—used at home by you or your family—security can be nonexistent. Accessing sensitive information such as bank accounts, investments, personal emails, cloud storage, or even corporate resources via VPN from an unprotected device puts both you and your organization at risk. While using a corporate computer for personal tasks may seem like an option, it’s often unwise to mix professional and personal activities. That’s where ArcLight steps in. We protect your personal devices and email accounts—ensuring a clear separation between corporate and personal use—while maintaining the same (or even higher) level of security available to your corporate systems. Perhaps you are not ready to fully lock down your personal computer? Consider using two separate devices: one fully secured for financial or personal tasks and another for entertainment or gaming. ArcLight can customize protection levels for each, so you can enjoy flexibility while staying safe where it matters most.

Let ArcLight Security Suite Give You the Peace of Mind You Deserve

What is ALSS Core?

ALSS Core is like having a 24/7 superhero for your computer and network security. At its heart is MXDR, our Next Generation managed and monitored antivirus that’s so powerful, threat actors fear it. Seriously, it can’t be disabled, tampered with, or removed without alerting our ever-watchful Security Operations Center (SOC).

We packed ALSS Core with a suite of other powerful security tools you can read about below. But trust us, this is the security solution you never knew you needed until now.

Can ALSS Core Protect My Entire Network?

Core Subscription

$25 / Month Per Protected PC

And a $25 One-Time Set Up Per Protected PC

Support Retainer

$ 250 One-Time Retainer

For Support, Engineering and Emergency

What is Included:

Product Explanation:

NEXT GEN ANTIVIRUS (MXDR)

ENDPOINT DETECTION RESPONSE (EDR)

ArcLight’s Endpoint Detection & Response (EDR) delivers advanced threat hunting, Deep Visibility, and real-time forensics, ensuring prevention, detection, and rapid automated response to threats across all major vectors. It enables threat hunting, incident investigation, file integrity monitoring, and uncovering hidden risks, while its Attack Storyline visually maps execution flows to streamline impact analysis. With Deep Visibility, ArcLight provides comprehensive insight into agent events, access to historical data, and visibility into encrypted network traffic without requiring additional certificates or costly appliances.

24/7 SOC

RANSOMWARE CANARIES

MALICIOUS PROCESS BEHAVIOR

Your systems deserve better than sneaky malware playing hide-and-seek. With our Process Insights service, we constantly monitor every process on your system—yes, even the ones pretending to behave. Our Managed Service Platform and SOC team dig deep to detect suspicious behaviors, like privilege escalation attempts or rogue processes trying to flex where they shouldn't. Think of us as the Sherlock Holmes of your IT stack—always on the hunt, so you can focus on the good stuff. Stop threats in their tracks with us.

OPEN PORT DETECTION

PERSISTENT FOOTHOLDS

Hackers Think They’re Sneaky. We Know Better.

Today’s cybercriminals are playing hide-and-seek—using legitimate apps and processes to slip in unnoticed, like uninvited guests sneaking in through the back door. Once inside, they quietly plot their next move: deploying malware, locking up your data with ransomware, or just hanging around to wreak havoc later.

That’s where we come in. Our SOC team of AI and human-powered threat hunters sniffs out those lingering threats, identifies their persistence mechanisms, and eliminates them before they can execute their evil plans.

Because while hackers may be clever, you’ve got us on your side.

THREAT HUNTING

When Automation Sleeps, Threat Hunters Leap.

Sure, your automation is smart. But modern cyber threats? Smarter. Today’s attackers don’t take coffee breaks—they’re constantly exploiting blind spots and slipping past your IT security tools. That’s where **threat hunters** come in.

With a trained eye for tactics, techniques, and procedures (TTPs), threat hunters don’t just find what’s known—they uncover the *unknown*. They’re the frontline detectives sniffing out suspicious activity, making your software smarter, and stopping breaches before they happen.

Proactive, precise, and human. That’s the magic of threat hunting.

UNREMEDIATED EVENT ALERTING

WINDOWS PATCHING & REMEDIATION

Windows patching might sound like a “set it and forget it” fantasy—like a toaster that magically knows your perfect toast level. But let’s face it: it often turns into a game of hide and seek with software vulnerabilities! Instead of playing detective with patch failures, why not let ArcLight handle the heavy lifting? We’ll monitor those patches, deploy like pros, and tackle any hiccups along the way. That way, you can kick back and enjoy a little peace of mind while staying current with security updates!

SUPPORT

We provide comprehensive support for your desktop and laptop needs; however, support is not included in your subscription services. This is a strategic decision to keep your costs down, as bundling support would significantly increase prices.

Instead, we offer support through our Support, Engineering, and Emergency Retainer—an affordable, pay-as-you-go, per-minute billing approach that ensures help is there when you need it, without unnecessary costs.

Support, Engineering, and Emergency Retainer

Support

Support is not included with any ArcLight Security Subscription. This means assistance with your computer, ArcLight products, or other tech issues are not covered. Instead, we offer support through our Support, Engineering, and Emergency Retainer—an affordable, pay-as-you-go option that ensures help is there when you need it, without unnecessary costs.

We believe trust isn’t just earned—it’s maintained. That’s why we’re all about transparency. The Q&A below is your cheat sheet to understand exactly what’s you're getting with your Support, Engineering, and Emergency Retainer. Think of it as your ultimate guide to getting the most from Team ArcLight. Once service begins you may have additional questions. No worries! Drop us a letter at the email address provided in your welcome message, and we’ll swoop in to sort it out ASAP.

Support FAQ

Why is Support Not Covered in My Subscription?

We keep costs low to make enterprise security accessible to everyone. Bundling unlimited support would increase prices. Instead, the support, Engineering, and Emergency Retainer lets you pay only for the support you use, making it flexible and affordable.

Chances are that you will need support at some point. ArcLight’s security features are designed to work behind the scenes—no direct admin access for you (because that wouldn’t be secure). When you need to whitelist websites, install apps, unblock files, or handle a virus, we’ve got your back.

What is the Support, Engineering, and Emergency Retainer and How Does it Work?

Think of ArcLight Support Down Payment as a type of retainer. Just like paying a retainer for professional legal services, the Support, Engineering, and Emergency Retainer ensures that our technicians are ready and able to assist you should the need arise. Support is not limited to just the products and services. ArcLight technicians can assist with just about any desktop or laptop computer issue. Our support isn’t limited to what you’ve purchased from us. Whether your laptop is acting sluggish, or your desktop needs a little TLC, our technicians are ready to tackle just about any computer issue.

Below is a short list of items our team can assist with:

Whitelisting sites
Allowing app installations
Unblocking files
Virus clean-up (rare, but possible)
General tech fixes (like speeding up a sluggish PC)
Software installation and configuration
Basic network and USB printer issues
Help determining a good computer or printer to purchase that meets your needs

We bill by the minute—no minimums. A 3-minute call? You’re billed for 3 minutes.

At ArcLight, we’re here to handle your tech needs without breaking the bank.

What Does it Cost for Support?

We’re all about fair pricing. We charge by the minute for support and engineering, with no minimums. All support and engineering is billed in per-minute increments which comes out to $2 per minute for support and $3.25 per minute for engineering and project labor. Got a quick 3-minute question? You’re only billed for those 3 minutes—nothing more! Lastly, we do offer emergency support which shouldn't be needed very often. If you do your part and maintain modern hardware and software emergency support should not be necessary, however we understand that emergencies do still occasionally happen. For this reason, we offer expedited phone support for $4 per minute with a minimum one hour per incident. To prevent the need for continually adding to your retainer we advise that all companies purchase $250 worth of retainer for each computer under the ALSS Core subscription. This will prevent delays in support should an emergency arise and reduce the frequency of adding additional retainer to your agreement.

What Will It Cost to Get Onboarded and How Long Will it Take?

Software installation is easy, that is why we provide you with the self-installation file for ALSS Core. There is one small fee for each subscription that covers the backend setup in our systems and push deployment to your computer for the included security agents. This setup fee covers the labor to setup your subscription in our management system.

Not comfortable installing our software? No problem! Just purchase the appropriate subscriptions and retainer and send an email to cit@algsys.com requesting ALSS Installation help. One of our skilled technicians will schedule a time to assist you with installation. Reminder that all support including installation help is deducted from your pre-paid retainer.

How Do I Get Support?

Upon subscribing to ALSS Core and purchasing a retainer you receive(d) an automated email that included support contact information. The default method for submitting support is through cit@algsys.com however an emergency support phone number as well as a scheduled support meeting link was provided in your receipt/welcome aboard email.

Once you have submitted a support request, our team will assign it to a technician. Technicians work all non-emergency support requests in the order they are received. The technician will then initiate a remote session into your computer and start a chat conversation. If your computer is inaccessible to our technician, they will call your number on file within our system to assist as needed.

**In order to receive support, you must have funds in your down payment balance.

How Long Does it Take To Receive Support?

What if My Down Payment Runs Out While I'm Receiving Support?

No worries! Our technicians keep a close eye on your retainer balance. If they notice your down payment is running low, they’ll notify you via email. If your retainer balance falls below $60 you run the risk of having a support request resolution plan paused until retainer is sufficient to complete related support tasks. We strongly advise that established ALSS Core customers maintain at least $500 or more in retainer so that interruptions in support are less likely.

If your down payment runs low, we’ll email you an invoice to top up your retainer to ensure access to skilled ArcLight technicians. The email will include a link to our eStore, so you can top up your account online in just a few clicks. Keep in mind that no work will commence until payment has fully processed. This means that it might be a day or two before work will be performed. Keep your retainer topped up so you never get stuck waiting!

We like to keep things straightforward—no surprises, no unexpected bills!

How Can I Avoid Disruptions in My Support?

Will ArcLight Slow Me Down or Disrupt My Workflow?

What Makes ArcLight Worth the Occasional Roadblock?

What if The ArcLight Security Suite Isn't For Me?