Remote Access & Support Authorization

Before an Arclight Group technician can connect to your computer or systems for
one-off support and service, we need your written authorization on file.
The link below grants us permission to remotely access your device for the limited
purpose of resolving your current support request.

What you’re signing: a one-time consent allowing Arclight Group
to provide remote support for a specific issue. It does not establish an ongoing
service contract and does not grant unattended access to your systems.

How it works

  1. Click the e-sign button below — it opens the authorization form in a new tab.
  2. Fill in your name, company, and the date.
  3. Sign electronically and submit.
  4. A technician will reach out shortly afterward to begin the support session.


Sign Authorization Form

Opens Adobe Sign in a new tab

Questions about this form? Contact Arclight Group support before signing.