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Top Technologies Transforming Customer Service Today    

By Brian Largent / November 25, 2024

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations.  55% of customers like…

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Data Breach Damage Control: Avoid These Pitfalls

By Brian Largent / November 20, 2024

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its…

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Copilot in Teams – New Features, Agents & More

By Brian Largent / November 15, 2024

Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s…

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Navigating the Challenges of Data Lifecycle Management   

By Brian Largent / November 10, 2024

Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and…

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6 Simple Steps to Enhance Your Email Security

By Brian Largent / November 5, 2024

Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security…

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8 Strategies for Tackling “Technical Debt” at Your Company

By Brian Largent / November 1, 2024

Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s…

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7 Great Examples of How AI is Helping Small Businesses

By Brian Largent / October 28, 2024

Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving…

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Enhancing Employee Performance with a Mobile-Optimized Workspace

By Brian Largent / October 20, 2024

In the whirlwind of today’s business landscape, adaptability reigns supreme. Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they’re sipping coffee at a local café…

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Essential Settings to Maximize Your Microsoft 365 Experience

By Brian Largent / October 15, 2024

Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most…

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Why Securing Your Software Supply Chain is Critical

By Brian Largent / October 10, 2024

In today’s world, everything’s connected. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud. Protecting the entire process that…

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