Tulsa Careers

Job Description

At The ArcLight Group, LLC, you’ll not only work at one of the Best Places to Work in Tulsa, but you’ll also work with the best of the best. We’re always looking for the best—the best talent, the best attitude, the best fit.

So how do we find the best? Well, it’s not easy. Some key ingredients include a leadership team that really cares, an intense interview process (we don’t hire just anyone!), team members who strive for excellence, and a common mission to help people in general and our clients in specific. We hire great people to keep our company strong.

Are you ready to work with the best of the best and grow with us?

We are looking for a highly experienced Jr. Systems Administrator to help serve our growing team. The perfect candidate must have a servant attitude, excellent troubleshooting skills, and a hunger to constantly learn. You will help support our business clients both on-site and remotely using our state-of-the-art remote management and monitoring solutions. You will be constantly looking for new ways to improve and automate processes within IT, our organization, and our clients.

You will have opportunities to expand your skills and knowledge in new areas and technologies. As the organization grows so does your opportunity to grow within it.

Summary:

We’re looking for someone with the following personal skills and experience

• Proven track record of skills growth
• Ability and willingness to follow instruction as well as provide guidance and direction to junior staff
• Puts priority on relationships and relationship building
• Note taker, organizer, and planner by nature
• Meticulous documenter of systems and processes
• Good organizational skills and the ability to multitask in a fast-paced environment
• Effective oral communication skills
• A strong passion for doing the right thing in all things at all times
• Self-starter

Primary Responsibilities

• Responsible for the deployment of the client's overall systems in accordance with but not limited to internal policy and designs created by the system architect or management.
• Will be responsible for Tier 2 ticket escalations
• Defines system solutions based on user/client needs, cost and required integration with existing applications, systems, or platforms
• Researches, identifies, selects, and tests technology products required for solution delivery
• Establishes, implements, and documents the technology integration or migration strategies
• Stays on top of industry trends and new technologies
• Works on advances, complex technical projects or business issues requiring state of the art technical or industry knowledge
• Goals are generally communicated in solution or project goal terms
• Train and educate clients and company staff as needed
• Work autonomously and within a group
• Other duties as assigned

Desirable Skills & Experience:

• Experience in a PSA system (preferably Connectwise Manage)
• NinjaOne (or similar RMM)
• Hudu or other KB Structure, Creation & Maintenance Experience
• PAM
• MFA
• EDR, XDR, MDR, SOAR
• ZeroTrust
• Regulatory Compliance
• DUO
• ThreatLocker
• Auto-Elevate
• Advanced Microsoft Server - RDSH, RDVH, DC/AD, DNS, DHCP, GPO, App, File, Exchange
• Advanced M365 - Migrations, support, OneDrive, SharePoint (as secure file repository)
• Advanced Networking - Cisco Meraki, VPN with MFA, VLAN configuration and management, net flow analysis, problem isolation and remediation
• Project Scoping - Ability to work with clients and prospects to estimate labor needed to complete complex tasks such as new server infrastructure, migrations, new feature deployments such as OneDrive & SharePoint secure file storage, and more.
• CMMC RP is a +

Education/Experience:

• Associate degree in Computer Science or Engineering Technology, or at least five years of advanced experience in a fast paced and demanding environment
• Knowledge of hardware and software installation, testing and operation; knowledge of application of computer software for automating highly diverse agency/organization activities
• Capability and capacity of various software products/communication utilities such as MS Teams and Outlook
• Knowledge of the principles of data communications and telecommunications
• Knowledge of local area network concepts and fundamentals
• Knowledge of teleprocessing and telecommunications
• Knowledge and advanced experience with Microsoft Windows operating systems and common roles and features

Preferred Education/ Experience:

• Minimum 3 years of advanced Windows Server and network experience
• Microsoft Systems Administration/System Engineer certification or commensurate experience
• PSA system (preferably Connectwise Manage): 2 years
• System administration: 3 years

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Travel Requirements:

Occasional visits to client locations to provide face to face business IT support. Travel is primarily local during the business day, although some out-of-the-area travel may be expected.