Helpdesk Services

Because you and your team need responsive support and consistent uptime

Are issues piling up faster than you can address them?

Is your IT department stretched too thin?
Is fighting day-to-day tech fires putting important projects on hold?
Are you waiting too long for IT support?
Does it seem impossible for your IT staff to stay current on all the platforms and products your company uses?
Is nobody available to answer tech questions and solve problems during weekends or off hours?

If even one of these scenarios sounds familiar, we can help.

They have questions, who has answers?

ArcLight Group Information Technology Helpdesk

We understand that your team’s productivity (and ultimately your profitability) hinges on having responsive service and support. So where do your employees turn when things go wrong? Your in-house IT staff that’s already overburdened? Your current MSP that doesn’t respond fast enough? With IT helpdesk support from ArcLight, expert answers are just a phone call, email, chat or text message away.

99.3% customer satisfaction rating
13 member team with an average of 11 years of experience
2,000+ endpoints maintained for clients

The Helping Hand You’ve Been Waiting For

Every business wants to be firing on all cylinders as consistently as possible. Our IT helpdesk service is designed to put out the tech fires and get your team members back to work fast.

Deep team of experts with a service mindset

Friendly responsive pros who always get back to you

Friendly pros who want to solve problems once and for all

Robust helpdesk monitoring, tracking and reporting

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Outsourcing You Can Feel Good About

At ArcLight, it’s an honor to be entrusted with our clients’ helpdesk support. Our approach offers you improved service levels while allowing you to proactively manage support expenses. With quick and easy system implementation, you can focus on your business while we take care of your helpdesk coverage, solving problems with accuracy and professionalism. Stop struggling with distracting tech issues.

Highlights of Helpdesk Services

Flexible pricing to fit a range of budgets
Efficient and effective addressing of employee questions and concerns
Plans that scale effortlessly, allowing you to easily add or remove users or features
Partnership that works with your team to address your unique needs
24/7/365 coverage for help even during off hours, holidays or round-the-clock shifts