ArcLight Simple Support
What information does ArcLight Simple Support gather?
If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw and your IT Support Team will help you as soon as they can.
Our goal is to maintain your privacy and to just gather the key things that will expedite support and problem resolution with the least amount of effort on your part.
No information is sent to us until you submit your Problem Details.
If you have any other questions about the data collected, contact help@algsys.com.
A word on your responsibility when submitting information through the ArcLight Simple Support UI.
It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the ArcLight Simple Support UI when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications.
ArcLight Simple Support runs a package of scripts that looks at the following:
- Currently Logged in User Account
- Computer name and hardware identifiers
- Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.
- Network and WIFI connection information and diagnostics
- Hardware Status
- Running Processes
- Recent Event Viewer Logs
- Recent Website History
- Custom scripts and information as added by your helpdesk.
