"That is not our problem" or "You will have to discuss this with your other vendor" are sentences no company wants to hear and few will tolerate.  We at ArcLight learned many years ago that it is not enough to simply provide excellent service, support, and engineering to our clients.  We must also build long-lasting relationships based on trust.  ArcLight clients expect our team to provide technology related business coaching, planning, and budgeting, however we also build bridges between ArcLight and our client's business critical vendors.  Getting to know our client's ERP, EMR, CRM, or other line of business application providers and building trust and report with them reduces friction between ArcLight, our clients and their third-party providers and vendors.  Below is a list of third-party vendors that ArcLight has direct access to, understanding of, and healthy relationships with.  These relationships reduce friction and finger pointing between vendors thus reducing lost productivity and frustration for our mutually shared clients.

ArcLight partner vendor commitment:

• ArcLight will never defer a client directly to a partner vendor for resolution without first seeking resolution with the partner vendor directly.
• Partner vendor will never defer a client directly to ArcLight for resolution without first seeking resolution with the partner vendor directly.
• ArcLight will maintain direct access to partner vendor decision makers, support, and other necessary vendor contacts that can resolve issues related to product or service without excessive and delayed escalation.
• Partner vendor will maintain direct access to ArcLight decision makers, support, and other necessary ArcLight contacts that can resolve issues related to product or service without excessive and delayed escalation.